Learn about the 2 options to unreconcile a bank account or credit card transaction: Remove & Redo, and Unreconcile. The option you choose depends on why you’re unreconciling the transaction. In most cases, and if in doubt, use Remove & Redo.
Remove & Redo = account transaction deleted + bank statement line unmatched.
Unreconcile = account transaction unmatched + bank statement line unmatched.
Sales invoice or bill unreconciled, bank statement line reconciled
You added a invoice or bill and imported its bank statement line. During reconciliation you created a bank transaction and reconciled it with the bank statement line, leaving the invoice or bill unreconciled.
- Choose Remove & Redo, then reconcile the invoice or bill with the bank statement line.
Wrong sales invoice or bill reconciled
You’ve reconciled the wrong invoice or bill with a bank statement line.
- Choose Remove & Redo, then reconcile the correct invoice or bill with the bank statement line.
Wrong spend or receive money reconciled
You’ve reconciled the wrong spend or receive money with a bank statement line.
- Choose Unreconcile, then reconcile the correct spend or receive money with the bank statement line.
Account transaction unreconciled, bank statement line reconciled
You added a spend or receive money and imported its bank statement line. During reconciliation you created a bank transaction and reconciled it with the bank statement line, leaving the spend or receive money unreconciled.
- Choose Remove & Redo, then reconcile the spend or receive money with the bank statement line.
Batch payment set up error
You created a batch payment, but realised after clicking Make Payments that you made an error. The batch payment hasn’t been made yet.
- Choose Remove & Redo, then create the batch payment in Xero again.
Entire batch payment failed
You uploaded a batch payment from Xero to your bank account. No suppliers received payments.
- Choose Remove & Redo, then create the batch payment in Xero again.
Batch payment to a supplier failed
A payment to a supplier in the batch failed.
- Choose Unreconcile, then edit the batch to remove the bill from it.
Janenne Poulter – Client Services Manager